ICT Service Desk Officer
2 weeks ago
We are seeking a highly skilled and experienced ICT Service Desk Officer to join our team at CPL in Brisbane. As a key member of our IT department, you will be responsible for providing first and second level technical support to our employees across multiple sites in Queensland.
Key Responsibilities- Technical Support: Manage and resolve first and second level ICT support requests, providing technical assistance for software, hardware, communications, and networking equipment.
- Asset Deployment: Image and deploy new ICT assets to staff, ensuring seamless integration into our IT infrastructure.
- Project Contributions: Contribute to various IT projects, leveraging your technical expertise to drive business outcomes.
- Experience: Minimum of one year's ICT service desk experience, with a strong background in Windows/Microsoft environments.
- Certifications: Current industry certifications, such as MCP and ITIL, are highly desirable.
- Skills: Excellent customer service, communication, and interpersonal skills are essential for success in this role.
- Adaptability: Ability to work in an environment with continually changing systems and technologies.
- Commitment: Commitment to making a positive impact and driving continuous improvement.
- Driving License: Valid and current C-class driving license is required.
- NDIS Worker Screening: Blue card and NDIS Worker Screening are necessary for this role.
CPL is a leading not-for-profit organization dedicated to making a difference in people's lives. Our mission is to create a world where all people live an inclusive, passionate, and fulfilling life. We are passionate about people and strive to make a positive impact every day.
Our values are at the heart of everything we do, guiding our decisions and actions. We believe in Be Here, Connect, Tune In, Grow, and Speak Up, and we are committed to fostering a culture of respect, understanding, and inclusion.
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