Desktop and End User Computing Team Lead
4 weeks ago
The Australian Broadcasting Corporation (ABC) is the nation's most trusted and independent source of Australian conversations, culture, and stories. With over 4,000 employees from diverse backgrounds across over 50 locations around Australia and overseas, we are proud to create, curate and deliver high-quality content that informs, educates and entertains Australian communities.
About the Role:As the Desktop and End User Computing Team Lead, you will be responsible for leading the team focused on enhancing the ABC's end user computing and enablement functions, in line with the ABC's strategic direction and best practices.
Key Responsibilities:- Manage and coordinate the delivery of end user computing services, including desktop, laptop, mobile, printing, software, and hardware support, across the ABC.
- Manage continuous improvement and innovation in end user computing and enablement, leveraging emerging technologies such as Artificial Intelligence and Automation, and user feedback to enhance user experience and productivity.
- Develop and drive expert IT adoption and enablement strategies, plans, and processes to foster adoption of technologies, systems, and applications across the ABC.
- Manage, monitor, and report on the performance, availability, scalability and quality of end user computing and enablement services, ensuring compliance with IT policies, standards, procedures, and operational requirements.
- Demonstrate exceptional interpersonal, customer service and communication skills and establish and maintain effective relationships with internal and external stakeholders, including vendors, partners, service providers and business units, to understand their needs, expectations, and feedback, and to ensure high levels of customer satisfaction and service quality.
We are looking for a highly skilled and experienced professional with a strong background in computing and infrastructure management. The ideal candidate will have:
- Relevant tertiary qualifications or equivalent significant skills, knowledge, and experience in a computing related field.
- Demonstrated expert ability to lead and motivate a team ensuring the delivery of high-quality service delivery that meet the needs of ABC stakeholders.
- Demonstrated significant experience in managing a large End User Computing environment, including Windows 10/11, Mac OS, MECM, JAMF, Mobile Device Management technologies and Office 365.
- Outstanding experience in managing the adoption lifecycle of complex IT solutions, including stakeholder engagement, change impact assessment, communication planning and execution, training delivery, design of adoption artefacts and post-implementation support.
- High level of expertise in best practices and frameworks for IT adoption, such as PROSCI, ADKAR, or Kotter.
- Well-developed communication, organisation, presentation, and facilitation skills, with the ability to tailor messages to different audiences and levels of the organisation.
- Demonstrated complex analytical, problem-solving, and decision-making skills, with the ability to identify and resolve issues in a timely and effective manner.
- Highly developed ability to work collaboratively and constructively with diverse teams, partners, and customers, both internally and externally.
- Exceptional interpersonal, and customer service skills, with a strong ability to establish and maintain effective partnerships with internal and external stakeholders, including vendors, partners, service providers and business units.
Product & Technology (P&T) is responsible for delivering the technology and services that enable the ABC to fulfil its creative, strategic and business goals. The scope of activities and responsibilities of the P&T range from keeping ABC programs and services on-air and on-line, to delivering on key projects, as well as assisting in setting the technology strategy and architecture for the ABC.
We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we encourage applications from Indigenous Australians, people from a range of cultural and linguistic backgrounds, people with disability and LGBTIQA+ individuals.
For more information on working at the ABC, please visit our website.
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Desktop and End User Computing Team Lead
4 weeks ago
Muswellbrook, Australia Australian Broadcasting Corporation Full time{"title": "Job Description", "content": "About The Australian Broadcasting CorporationThe Australian Broadcasting Corporation (ABC) is the nation's most trusted and independent source of Australian conversations, culture, and stories. With over 4,000 employees from diverse backgrounds across over 50 locations around Australia and overseas, we are proud to...
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