
Partnership Development Manager
2 weeks ago
We are seeking a strategic, collaborative and commercially savvy Manager Loyalty Partnerships to help drive member engagement forward.
This role works closely with cross-functional teams including Procurement, Member Health, Retention, Brand, Content, Digital Experience, Data Science, and more to bring ideas to life and deliver real outcomes.
Key Responsibilities:
- Develop and deliver a cohesive partnership strategy aligned with loyalty goals
- Identify, evaluate, and onboard new partners that add value to our member ecosystem
- Negotiate commercial terms and manage end-to-end delivery of offers and activations
- Collaborate with internal teams (e.g. Digital, Marketing, Member Health, Procurement) to ensure seamless implementation and campaign integration
- Set KPIs, track performance, and optimise ROI across all partnerships
- Champion the loyalty program across the business and build strong internal and external relationships
- Ensure compliance with relevant standards and contribute to a member-first, performance-driven culture
About You: We're looking for someone with a unique mix of strategic thinking, relationship skills, commercial acumen, and delivery focus. You'll have:
- Tertiary qualifications in marketing, communications, advertising, or a related field
- 5+ years of experience in partnerships, loyalty, or business development roles within a medium to large organisation
- Proven experience onboarding and managing high-value partnerships end-to-end
- Deep understanding of fulfilment processes, campaign planning, and implementation
- Strong analytical skills to measure impact and ROI of partnerships
- Excellent negotiation, influencing, and stakeholder management abilities
- Strong written and verbal communication skills – from proposals to presentations
- Commercial judgement and budget management experience
- Passion for customer engagement and loyalty, with a focus on innovation and improvement
- Strong organisational and project management skills, with high attention to detail
- A proactive, can-do attitude and a drive to create lasting impact
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