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    About the RoleWe are seeking a highly motivated and developing leader to join our team as a Service Supervisor at our Wodonga branch.As a Service Supervisor, you will be responsible for providing supervision and guidance to a team of technicians and apprentices while ensuring customer needs are met through effective work order management.This is a great...

Service Operations Manager

2 months ago


Wodonga, Victoria, Australia William Adams Full time

About the Role:

We are seeking a highly motivated and developing leader to join our team as a Service Supervisor at our Wodonga branch.

Key Responsibilities:

  • Maintain a safe work environment with a focus on continuous improvement.
  • Strive to continuously achieve on customer expectations through proactive work order management.
  • Ensure exceptional delivery of our customer experience.
  • Build on existing service operations within the workshop environment to develop team and self.
  • Lead by example and be an advocate for our core values of Integrity, Commitment, Teamwork, Excellence, and Sustainability.

About You:

You will be a true leader, who is ambitious and thrives on motivating and inspiring a team of professionals.

You must be a trade-qualified Diesel Technician with strong earthmoving industry experience.

Requirements:

  • A genuine commitment to safety.
  • Experience in scheduling and labor coordination.
  • Demonstrated ability to manage a high-performing team.
  • Knowledge of Caterpillar (or similar) equipment.
  • Highly developed organizational skills with the ability to successfully manage fluctuating workloads and prioritize accordingly.
  • Operational experience within the earth-moving industry.
  • Intermediate Computer Literacy Skills (including MS Office Suite).
  • Advanced communication skills (written, verbal, and interpersonal).

What We Offer:

You will have access to our Employee Assistance Program and our Wellbeing portal, packed with resources and tools to support your physical, mental, and emotional wellbeing.

You will be surrounded by like-minded professionals that are passionate about William Adams values of; Integrity, Excellence, Teamwork, Commitment, and Sustainability.

We will provide you with ongoing career and development opportunities, a competitive salary package, and various rewards and benefits via The Hub - our reward and benefits platform with discounts at over 470 retailers such as; JB HI-FI, Woolworths, BCF + more.