Director of Client Partnerships

1 day ago

Melbourne, Victoria, Australia beBeeCustomer Full time $120,000 - $150,000

Are you a strategic relationship-builder with a passion for customer experience and team leadership? Do you thrive in fast-paced environments and love turning great service into lasting partnerships?

About the Role

You'll be the driving force behind client relationships ensuring seamless service delivery, growing key accounts, and championing customer satisfaction across wellbeing and consulting services.

This is a unique opportunity to lead in a high-impact, purpose-driven organisation that supports mental health and wellbeing.

Key Responsibilities
  • Leading account management strategies
  • Overseeing service delivery and enhancing the customer journey
  • Managing contracts, renewals, and compliance
  • Coaching and developing a high-performing Customer Success team
  • Collaborating with senior leaders to drive business growth
  • Securing client testimonials and case studies to support our mission
About You

As a confident communicator, natural leader, and customer advocate, you bring:

  • 3+ years of experience in account management and team leadership
  • Strong commercial acumen and stakeholder management skills
  • Advanced Microsoft Office skills (Word, PowerPoint, Excel)
  • A proactive, solutions-focused mindset
  • Experience in wellbeing, consulting, or professional services is beneficial

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