IT Support Services Team Lead

5 days ago

Sydney, New South Wales, Australia beBeeLeadership Full time $110,000 - $145,000
Job Overview

The role involves leading a team of IT professionals in delivering high-quality customer-focused support services.

Main Responsibilities:
  • Ensure the delivery of quality customer support services aligned with agreed service levels and standards.
  • Manage the enhancement of the Service Desk Platform to improve operational efficiency.
  • Implement consistent use of tools and methods to address and resolve user-identified issues and problems.
  • Guarantee that reference materials are current and valid, enabling team members to access and apply up-to-date solutions and processes.
  • Monitor performance metrics to identify areas requiring modifications to enhance team performance, customer outcomes, and efficiency.
Requirements:
  • Tertiary qualifications in a related field or equivalent.
  • Relevant Information Technology degree or diploma.
  • ITIL Certification.
  • Excellent communication and interpersonal skills.
  • Able to translate technical knowledge into actionable directives.
  • Experience in managing and developing teams.
  • Familiarity with IT Service Desk platforms and tools.

  • Support Services Team Lead

    3 days ago

    Sydney, New South Wales, Australia beBeeTeam Full time $80,000 - $90,000

    Job Title: Support Services Team Lead">Overview: We are seeking a skilled and experienced professional to assist the Service Coordinator with day-to-day operations and team management.Key Responsibilities:Assist the Service Coordinator with team management, including staff supervision and performance monitoring.Develop and implement policies and procedures...

  • Children's Support Services Team Lead

    22 hours ago

    Sydney, New South Wales, Australia beBeeEarlyChildhood Full time $102,182 - $121,114

    About Our Team Lead RoleThis is a unique opportunity to lead and support a dynamic team of early childhood professionals who work directly with families to address children's needs.The successful candidate will have expertise in early childhood development, allied health, or a related field, and will guide coordinators to deliver individualized supports that...

  • IT Support Team Lead

    1 week ago

    Sydney, New South Wales, Australia beBeeLeadership Full time $90,000 - $110,000

    The IT Service Desk Team Leader role offers a unique opportunity to lead a team providing technical support to internal staff.Key Responsibilities:Deliver high-quality customer-focused support services in line with agreed services and service level agreements.Manage the enhancement of the Service Desk Platform, ensuring efficient process improvement and...

  • Senior Business Services Accountant

    4 weeks ago

    Sydney, New South Wales, Australia Lead Group Full time

    This range is provided by Lead Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeA$75,000.00/yr - A$100,000.00/yrDirect message the job poster from Lead GroupTeam Lead & Principal Consultant, Professional Services - Accounting & Finance | Matching the best people within Accounting...

  • Lead Senior Desktop Support Officer

    4 days ago

    Sydney, New South Wales, Australia IT Alliance Australia Full time

    One of our Federal Government clients is looking for Lead Senior Desktop Support Officer in Sydney. ResponsibilitiesProvide Level 2 ICT support to department staff for desktop hardware, software, video-conferencing systems, peripheral devices across multiple NMI sites, and face-to-face onsite support. Provide support to the Desktop Support Team with...

  • Lead Senior Desktop Support Officer

    4 days ago

    Sydney, New South Wales, Australia IT Alliance Australia Full time

    One of our Federal Government clients is looking for Lead Senior Desktop Support Officer in Sydney.ResponsibilitiesProvide Level 2 ICT support to department staff for desktop hardware, software, video-conferencing systems, peripheral devices across multiple NMI sites, and face-to-face onsite support.Provide support to the Desktop Support Team with tasks...

  • Support Team Lead

    3 days ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $110,000 - $130,000

    Key Responsibilities">Foster a culture of customer-centric excellence by guiding and mentoring the support team.Ensure accurate, timely, and professional support delivery to customers via telephone, email, and chat tools.Supervise the Support team to gather information about customer support requests, analyze causes, and respond within contracted...

  • Regional Operations Manager – Supported Independent Living

    3 weeks ago

    Sydney, New South Wales, Australia Allara Support Services Full time

    Regional Operations Manager – Supported Independent LivingAdd expected salary to your profile for insightsREGIONAL OPERATIONS MANAGER – Supported Independent LivingLocation: Penrith Head Office | Travel across NSWJoin Allara Support Services, the Supported Independent Living experts, on a mission to reimagine disability support across NSW. We're bold,...

  • Growth Lead

    21 hours ago

    Sydney, New South Wales, Australia Kinetic IT Full time

    Update your details and view your application progress.Refine SearchCategoriesEmployment typeFull Time 1LocationsNSWSydney 1Register for Kinetic IT "Job Alerts" and be first to receive notifications about upcoming job opportunities.Apply now Job no: WWREQ0030978Employment type: Full TimeLocation: SydneyCategories: SalesAs Kinetic IT's Strategic Partnerships...

  • Growth Lead

    13 hours ago

    Sydney, New South Wales, Australia Kinetic IT Full time

    Update your details and view your application progress.Refine SearchCategoriesEmployment typeFull Time 1LocationsNSWSydney 1Register for Kinetic IT "Job Alerts" and be first to receive notifications about upcoming job opportunities.Apply now Job no: WWREQ0030978Employment type: Full TimeLocation: SydneyCategories: SalesAs Kinetic IT's Strategic Partnerships...