Housing Operations Leadership Position

5 days ago

Melbourne, Victoria, Australia beBeeHousing Full time $135,000 - $150,000
Senior Housing Operations Manager

**Job Overview:**

We are seeking a Senior Housing Operations Manager to lead our Melbourne-based housing services team.

**Key Responsibilities:**

  • Manage a team delivering tenancy management services across various programs
  • Provide coaching, performance feedback, and on-the-job development
  • Oversee rent management, complaints, property handovers and tribunal representation
  • Ensure delivery against compliance, policy and KPI standards
  • Lead reporting, risk mitigation and continuous service improvement
  • Build collaborative partnerships with property, support services, and external agencies

**About the Team:**

The Customer Services division is central to delivering responsive, resident-focused services that foster safe, inclusive, and supportive housing communities.

**Requirements:**

  • Minimum 3 years' experience in operations or tenancy management, ideally within the community housing sector
  • Strong knowledge of tenancy legislation, service delivery, and housing operations
  • Proven leadership and team management experience, with the ability to coach and develop others
  • Exceptional interpersonal and stakeholder engagement skills
  • Experience resolving complex tenancy issues and representing in formal proceedings
  • Confidence managing systems, data, KPIs, and compliance reporting
  • A collaborative, inclusive and values-driven approach to leadership

**Our Values:**

We are guided by our shared values:

  • Putting people first - we listen, respect, and respond to our communities
  • Working together - collaboration helps us achieve better outcomes
  • Doing the right thing - we act with integrity and accountability
  • Acting boldly - we innovate to address current housing challenges

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