Service Delivery Lead

1 week ago

Australia beBeeService Full time $55,000 - $60,000
Job Overview

Biniris is a nationally recognised and ISO accredited, commercial cleaning and facilities services company. Our industry growth strategy focuses on contract retention, organic growth, and sustainability, earning us a reputation for providing service continuity and leadership in the industry.

We seek an enthusiastic full-time Service Delivery Manager to head our service provisions within the Brisbane Metro area for a key client. This is a 5-star multi-levelled building where no two days are the same.

Responsibilities
  • Oversee all operations and services on site.
  • Assist in developing, promoting, and implementing occupational health and safety, and environmental policies and procedures.
  • Manage daily staff rosters, identify training needs for operational staff, and coordinate purchasing and production of services.
  • Communicate company objectives and procedures to employees.
  • Recruit staff.
  • Process stock ordering and expense claims by staff.
  • Manage client expectations and delivery standards.
  • Report against monthly budgets and Key Performance Indicators (KPIs).
  • Liaise with clients on a regular basis and respond to their needs in a timely manner.
  • Manage and send fortnightly timesheets on schedule.
Requirements
  • Experience in the cleaning industry or a similar field.
  • Extensive management experience.
  • A strong customer service focus.
  • Good organisational and time management skills.
  • Ability to prioritise and work to deadlines.
  • Strong attention to detail.
  • Good written and verbal communication skills.
  • The ability to lead and manage a team of varying skill levels.
  • The ability to be flexible in working hours.
  • Current Police Check.
  • Vaccinated for Covid-19.

In addition, the successful applicant must have an unrestricted driver's license and be willing to provide a current police check. They will also need unrestricted rights to work in Australia. This position offers an opportunity to be an influential member of our team, where you will be given the training and support to ensure your success in the role.

What We Offer

Our organisation provides a stimulating and dynamic work environment that encourages innovation and collaboration. As a Service Delivery Manager, you will play a vital role in shaping the future of our business and contributing to our continued growth and success.

We offer a competitive salary and benefits package, as well as opportunities for professional development and career advancement. If you are a motivated and results-driven individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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