Customer Experience Specialist

2 days ago

Perth, Western Australia beBeeCustomer Full time $60,000 - $80,000

Frontline Customer Ambassador

An extraordinary opportunity to drive the delivery of exceptional customer experiences.

Key Job Responsibilities:
  • Provide a warm welcome and ensure seamless interactions with customers, fostering a positive environment for their journey.
  • Ensure smooth boarding and disembarking of flights, offer support to passengers with special needs, and provide essential information throughout the travel process.
  • Respond effectively to customer queries, manage complex situations, and prioritize the well-being of unaccompanied minors.
Essential Skills and Qualifications:
  • A background in face-to-face customer service, preferably in hospitality or tourism.
  • A genuine passion for delivering outstanding customer service, with a proactive and solution-focused attitude.
  • The ability to remain calm under pressure, think critically, and resolve conflicts effectively.
  • Superior communication and interpersonal skills, with the capacity to work collaboratively as part of a team.
  • Compassion and understanding for passengers with special needs, combined with impeccable grooming and personal presentation.
  • A commitment to upholding high standards of customer service, regardless of the challenges encountered.

As a Frontline Customer Ambassador, you will be empowered to make a tangible difference in the lives of our customers. Your dedication to delivering exceptional service will have a lasting impact on their travel experience.

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