
Mortgage Service Specialist
2 days ago
We are seeking an experienced Customer Service Officer to join our Mortgage Management team. The ideal candidate will provide exceptional customer service and support to mortgage customers, while maintaining the integrity of borrower data.
The role involves developing and implementing tailored forbearance solutions for borrowers in Sydney. This requires a strong understanding of credit and hardship assessment, as well as excellent communication and relationship-building abilities.
Key Responsibilities:
- Provide customer service and support to mortgage customers
- Develop and implement tailored forbearance solutions
- Maintain the integrity of borrower data
- Handle inbound queries and assist with general queries and transaction issues
Requirements:
- Proven experience in collections or customer service within a contact centre environment
- Good understanding of credit and hardship assessment
- Excellent communication and relationship-building abilities
- Strong active listening skills and empathy
- Experience with key SLAs & KPIs
Benefits:
We offer a range of benefits to support your personal and professional growth, including a hybrid work environment, discretionary bonus scheme, and access to exclusive employee benefits.
What We Offer:
A diverse and connected team that has fun and loves what we do. Opportunities for career advancement and professional development. A dynamic and supportive work environment.
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