Excellent Leadership Opportunities

7 days ago

Brisbane, Queensland, Australia beBeeclient Full time $120,000 - $150,000

Job Title: Client Services Manager

About the Role

We are seeking an exceptional Client Services Manager to lead our team in delivering outstanding client services. This high-impact position oversees the workflow and performance management of the Client Services team, fostering a culture of excellence and customer satisfaction.

Key Responsibilities
  • Manage day-to-day staff responsibilities, focusing on coaching, mentoring, and developing staff to achieve their full potential.
  • Drive team performance, effective communication, and establish clear standards for performance and conduct.
  • Oversee workflow against service standards, ensuring timely delivery of client requests and adherence to internal policies and procedures.
  • Provide outstanding customer service to all clients, addressing their needs and concerns with professionalism and empathy.
  • Manage benefit payment processes, including rollovers, retirement claims, hardship claims, compassionate grounds claims, and temporary resident claims.
Requirements
  • Certification IV in Frontline Management or equivalent.
  • Strong planning and organizational skills to meet deadlines.
  • Able to interact and operate as part of a team, with excellent communication and interpersonal skills.
  • Proven experience in team leadership, coaching, and training, with a good understanding of superannuation legislation.
  • Sound skills with Word and Excel, with the ability to communicate clearly with all key relationships.
What We Offer

A dynamic work environment that encourages growth and development, with opportunities for career advancement.

An organization that values its employees and prioritizes their well-being and success.

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