Home Care Specialist

3 days ago

Clayton South, Victoria, Australia Myhomecare Full time

About the Role:

The Myhomecare Group is a leading Home Care Package provider in Australia, supporting older Australians to continue living in their homes longer. As a Care Manager, you will work with our team in Clayton, Melbourne, delivering telephone-based care for our clients.

This position will operate under one of our brands, each with a unique point of difference in the industry, ranging from self-management to part-management. Our team caters our support to each client's unique care needs, ensuring we have the best solution for every Home Care Package holder.

There are no specific qualifications required for this role, although we look kindly on previous Home Care Package experience. We will provide you with the training and support you need to succeed.

What We Offer:

  • A 9-5pm, full-time, permanent employment schedule
  • A telehealth model of care, with no travelling to clients' homes
  • An induction program and ongoing training and upskilling
  • Paid parental leave from 6 months of tenure
  • A fun, outgoing team atmosphere

Key Responsibilities:

  • Deliver excellent telephone-based client care, including Care Planning, Assessment, and Coordination
  • Develop, monitor, and reassess care plans in consultation with clients, their families, and other healthcare professionals
  • Collaborate with our Nurses, Regional, and other Managers to facilitate, develop, and shape our service offerings
  • Monitor the budget of care packages and ensure clients understand service fees
  • Manage client service delivery across all levels under Homecare packages programs
  • Engage with internal teams to facilitate client on-boarding
  • Ensure compliance with all relevant legislative and industry standards

Requirements:

  • The ability to work quickly in a busy, changing environment
  • Excellent communication skills
  • Experience in aged care, with knowledge of Home Care Packages, Commonwealth Home Support Program, and Aged Care Quality Standards
  • Outstanding computer skills in CRM systems, database management, Microsoft Office
  • The right to work in Australia
  • National Police Clearance or willingness to obtain (Myhomecare will organise at no cost to you)

Apply Today:

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