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Retail Team Coordinator
2 months ago
Working Schedule:
Varied shifts including early mornings, afternoons, late evenings, and weekends, to be discussed during the interview process.Comprehensive, paid training is provided.
You must be at least 18 years old to take on the role of a Customer Team Leader, as you'll be responsible for authorizing age-restricted sales.
We are seeking Customer Team Leaders to join our dynamic team. At Co-op, you will receive dedicated support to advance your career, along with exceptional benefits such as 36 days of holiday, a pension plan with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores. As a Customer Team Leader, you will be part of a welcoming team committed to providing excellent customer service. Your responsibilities will include leading the store team, coaching and supervising Customer Team Members, and stepping in for the Store Manager when needed, while also ensuring outstanding customer service and performing various tasks around the store, such as restocking shelves and maintaining cleanliness.
Key Responsibilities: Deliver friendly and considerate service, taking ownership of store management and effectively handling challenging situations. Enhance your team's skills through coaching and training, promoting an inclusive culture where every voice is valued. Ensure the store operates safely, legally, and efficiently. Oversee diligence checks and maintain stock accuracy to enhance the shopping experience for our customers. Support the Store Manager by stepping in during their absence and executing various HR processes. Lead the introduction of new products and services in the store, collaborating with your team to implement changes and encourage open feedback. Build relationships and engage with the local community, assisting your Store Manager in executing the local Co-op community plan. This role is ideal for individuals who possess: A genuine concern for the needs of customers and members. The ability to balance leadership and support while being hands-on on the shop floor. Excellent interpersonal skills, enabling positive relationships with customers and colleagues. Strong organizational and problem-solving abilities. A desire to learn, grow, and enhance leadership skills. Flexibility to work various shifts. Why Choose Co-op? Comprehensive, paid training and dedicated support for personal development and career advancement. 30% discount on all Co-op products in-store, plus additional discounts on other brands. A pension scheme with up to 10% employer contributions. Wagestream – a financial management app providing access to a portion of your earnings as you work. 36 days of holiday (including bank holidays, pro rata for part-time colleagues). Virtual healthcare services for you and your family, including access to GP appointments, mental health support, and wellness consultations. 24/7 employee assistance service. YuLife – an app that rewards healthy behaviors with discounts and vouchers for popular brands. Rotas shared three weeks in advance and accessible via mobile. Cycle-to-work scheme. Commitment to Inclusivity: We strive to build diverse teams and welcome applications from all individuals. Our stores aim to be inclusive environments where colleagues can reach their full potential. We celebrate our differences and recognize the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process to accommodate your needs. We are also part of the Disability Confident scheme, ensuring that we offer interviews to disabled candidates who meet the minimum criteria for a position.
