Customer Experience Officer

2 weeks ago

Melbourne, Victoria, Australia beBeeCommunications Full time $60,000 - $90,000
About the Role

This is a unique opportunity to join our Retail Operations Team and take on the challenge of delivering clear, compliant and effective communications to stores. Your role will involve supporting new concept rollouts and creating tools that enhance the in-store customer experience.

Key Responsibilities:
  • Review and publish business communications to stores
  • SUPPORT THE ROLL OUT OF NEW CONCEPTS THROUGH COMMUNICATIONS AND SUPPORTING DOCUMENTATION
  • Devises compliant and comprehensive ticket templates for stores to enhance the customers ease of shop
  • Establishes event guides and issues to stores to ensure consistency in the customer experience
  • Establishes meaningful and productive relationships with internal and external stakeholders to drive the right outcome for the business
  • Respond to store queries and create a two-way communication culture with stores
About You

To succeed in this role, you will need:

  • Leadership experience in a retailer (preferred)
  • Retail operational experience
  • Effective prioritisation & organisation skills
  • Strong attention to detail
  • CLEAR WRITTEN AND VERBAL COMMUNICATION SKILLS
  • Flexibility and adaptability to business change
  • Perform tasks urgently within tight timescales where required
  • Knowledge of all Microsoft Office programmes, utilisation of inhouse IT
Benefits

You will be rewarded with:

  • Generous team member discounts on all products, including exclusive discounts
  • Access to lifestyle leave and volunteer leave – arrange work around your life, not life around work
  • A supportive leadership and team network to set you up for success
  • Career growth and succession opportunities across the business
  • Welcome Home Culture

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