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Public Library Support Specialist
2 weeks ago
The role of a Library Reader Services Support Technician is multifaceted, requiring attention to detail and enthusiasm for delivering exceptional customer service in a public library setting.
- Responsibilities include processing new library materials, adding items to the database, and ensuring prompt and accurate provision to library members.
- Effective communication with external vendors, suppliers, partner libraries, and interlibrary working groups is crucial for seamless operations.
- Supervision and on-the-job training are required for junior staff, enhancing their skills and knowledge.
- Customer-facing duties, including relief at other locations and telephone monitoring, contribute to efficient library service delivery.
- Providing consistent and courteous customer service ensures a positive experience for customers, aligning with Council's values.
- Administrative tasks, such as financial processes and daily roster adjustments, require timely completion to maintain efficient service delivery.
- Maintaining a welcoming, clean, and accessible environment is essential for customer satisfaction.
Applicants should possess a diploma in Library and Information Services or equivalent qualifications, acceptable for membership in professional associations like ALIA. Demonstrated customer service experience in a public library context is highly valued.
Key Skills and Qualifications- Diploma in Library and Information Services or equivalent qualification
- Membership in professional associations like ALIA
- Customer service experience in a public library setting
- Excellent communication and interpersonal skills
- Ability to work effectively in a team environment
This role offers opportunities for professional growth, teamwork, and community engagement.
Additional InformationApplications should demonstrate how your skills and experience align with the requirements outlined above.
