Restaurant Operations Manager

4 days ago


Erina, New South Wales, Australia Guzman Y Gomez Full time
About Us

Guzman y Gomez Mexican Kitchen is a leader in the fast-food industry, dedicated to serving the freshest fast food with local ingredients. Since our inception in 2006, we've been obsessed with food and bringing the energy of Mexican culture to Australians.

Job Summary

We're seeking an experienced Restaurant Operations Manager to lead our team during busy periods, ensuring exceptional customer service and maintaining high food safety and quality standards. This role involves motivating and engaging the team, delivering crew training, and improving guest experience.

Responsibilities
  • Lead the team through busy service periods, championing our food safety and quality standards
  • Motivate and engage the team on shift, promoting a positive work environment
  • Deliver crew training, ensuring staff are equipped to provide exceptional customer service
  • Proactively improve guest experience, addressing any concerns or issues
Requirements
  • Experience leading or supervising a team within a busy environment, preferably in the fast-food industry
  • Proven ability to deliver exceptional customer service, resulting in repeat business and positive reviews
  • Completed or willing to complete Food Safety Supervisor certificate, demonstrating commitment to maintaining high food safety standards
  • Completed or willing to undertake Responsible Service of Alcohol course, showcasing knowledge of liquor laws and regulations
What We Offer
  • A competitive salary of $65,000 - $80,000 per annum, based on experience
  • Free uniform, enabling you to present yourself professionally while representing our brand
  • Flexible work hours, allowing you to balance your personal and professional life
  • Crew team building activities and competitions, fostering a sense of camaraderie and fun
  • FREE meals, providing you with the opportunity to enjoy our delicious food on us
  • Cultural celebrations – Day of the Dead and Cinco de Mayo, allowing you to participate in unique and exciting events


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