Salesforce Delivery Specialist

2 days ago


Brisbane, Queensland, Australia Flight Centre Travel Group Full time

About the Opportunity

We are seeking an experienced Salesforce Delivery Specialist to join our dynamic and fast-paced Global Corporate CRM team. The ideal candidate will have extensive experience in managing product delivery within a portfolio, ensuring smooth deployment of high-quality features that meet customer needs.

As a key member of our team, you will work collaboratively with the Product Manager to implement strategies that align with our product vision and strategy. You will be responsible for maximising the value and delivery of multiple initiatives by working closely with the engineering team.

You will:

  • Be an expert in your domain, living and breathing the Salesforce product, advocating for customers' voices and needs
  • Actively participate in product discovery and design activities to shape delivery
  • Create and maintain a delivery roadmap that aligns with our strategic roadmap
  • Contribute to the wider strategic vision and roadmap
  • Manage the product backlog, including prioritisation, and defect management
  • Gather and document business and technical requirements
  • Construct and prioritise delivery processes to ensure the development team is clear on what to work on next
  • Work collaboratively with the product manager and product team to identify a minimum viable product or solutions that meet customer needs
  • Play a key role in agile software development, including estimations, scrum team leadership, planning, user stories, acceptance criteria, and release activities
  • Communicate customer or business needs to the engineering team
  • Support the implementation and deployment of initiatives with cross-functional teams

Requirements:

  • Product ownership/management experience
  • Extensive Salesforce experience
  • B2B Travel & Tourism experience desirable
  • Relevant degree/qualification

What We Offer:

  • A competitive salary of AU$120,000 - AU$150,000 per annum
  • An inclusive company culture that offers opportunities for growth and development
  • Exclusive staff discounts through our employee-only portal
  • Travel discounts, including flights, hotels, tours, cruises, and travel insurance
  • Corporate health discounts, including access to internal gyms and BUPA health insurance plans
  • Mental health support and Employee Assistance Program
  • Social events and regular awards nights
  • A commitment to corporate social responsibility and sustainability

We value diversity and inclusion and welcome applications from candidates who share our values.



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