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Senior Partner Solutions Consultant
2 months ago
Job Title: Senior Partner Solutions Consultant
Job Summary:
Zendesk, Inc. is seeking a highly skilled Senior Partner Solutions Consultant to join our team. As a Senior Partner Solutions Consultant, you will be responsible for driving technical relationships with our partners to drive end customer happiness.
Key Responsibilities:
- Work closely with Partner Managers, Account Executives, and Field SCs to be the technical bridge between our Partner Managers and partner contacts.
- Take ownership of the prime technical relationship with our partners to proactively manage and deliver technical information to our partners onsite, online, and via telephone.
- Independently lead partners in sales cycles to successful closure by assisting them to value sell and demo the solution to the end customers.
- Develop and execute technical sales strategies to drive revenue growth and customer satisfaction.
- Collaborate with cross-functional teams, including Product Management and Technical Enablement, to ensure alignment and effective communication.
- Provide technical guidance and support to partners to ensure successful implementation and adoption of Zendesk solutions.
- Stay up-to-date with industry trends and emerging technologies to identify new opportunities and areas for growth.
Requirements:
- 5+ years of Mid Market/Enterprise software experience.
- Bachelor's degree or equivalent experience is desirable; graduate degree is a plus.
- Experience mapping RFI/RFP requirements to software solutions.
- Excellent interpersonal, communication, persuasion, presentation, and writing skills.
- Call center experience is desired.
- Experience scoping, managing, and executing customer pilots and Proof of Concepts.
- Knowledge in web/scripting technologies, HTML, CSS, JavaScript, and SaaS applications.
- Outstanding problem-solving skills, including the ability to meet a business requirement with a technical solution.
- Outstanding solution scoping abilities, using our existing solution and influencing new product development.
- Must be willing to work in a fast-paced startup environment with multiple roles.
- Independent to recognize skill set gaps in partners and design and execute programs for solution sales enablement.
- Must be willing to travel.
- Obvious passion and people skills.
- Previous consulting experience working with or for Systems Integrators in a sales context.
- In-depth knowledge of Customer Service Software, ITSM, data warehousing, business intelligence.
- Bilingual proficiency in English and 1 other language, including Mandarin, Bahasa Indonesia, Bahasa Melayu, Thai, Tagalog, etc.
About Zendesk:
Zendesk is a leading provider of customer service and engagement software. We believe in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate, and learn while also giving our people the flexibility to work remotely for part of the week.
Equal Opportunity Employer:
Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, and inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.
