Veterans Access Service Delivery Lead

1 week ago

Brisbane, Queensland, Australia beBeeLeadership Full time $91,239 - $103,605
Job Description:

The Veterans' Access Network Manager role encompasses managing front-line client service delivery within South East Queensland. This includes overseeing a team that delivers services in person at the Veterans' Access Network office, via the phone or online.

**Key Responsibilities:**

  • Manage day-to-day client service delivery and office operations to deliver frontline services for veterans and their families.
  • Manage a team by setting expectations, managing performance, identifying and delivering training, building teams, and developing others.
  • Obtain evidence to guide performance discussions and address underperformance by utilizing the department's underperformance policy.
  • Inspire and motivate a team of client service officers to be innovative, creative, and high-performing.
  • Manage workload by allocating resources and ensuring key due dates are met.
  • Liaise with key internal and external stakeholders, including other government departments and agencies.
  • Undertake and contribute to DVA projects and transformation initiatives, providing feedback to improve systems and processes.
  • Deliver presentations to ex-service organizations or stakeholder groups.
  • Manage regional offices and co-located offices.

**Eligibility Criteria:**

Applicants must be Australian citizens.

**Additional Information:**

A merit pool will be established to fill similar positions within the next 18 months. DVA is committed to enhancing data skills and capability within its workforce to support its goal of becoming a leading data-driven organization.

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