Senior Customer Experience Leader

6 days ago

Wollongong, New South Wales, Australia beBeeSupport Full time $100,000 - $120,000
Job Title:

Customer Support Manager

Lead a dedicated team in providing exceptional customer support and technical assistance.

This role involves coordinating training and coaching of new representatives, monitoring quality and professionalism of support interactions, and developing metrics to track team performance. Key responsibilities include ensuring representatives receive necessary training and materials, researching department problems, and implementing solutions to improve efficiency.

Mentor and coach team members to achieve personal and career development goals, while maintaining effective communication with customers and implementing the customer support strategy.

  • Exemplary leadership skills and ability to manage a high-performing team.
  • Strong problem-solving skills and ability to develop solutions to improve team efficiency.
  • Excellent communication and interpersonal skills, both written and verbal.
  • A degree or equivalent with good grades in relevant subjects, such as business, management, or computer science.
Key Responsibilities:
  1. Coordinate training and coaching of new representatives.
  2. Monitor quality and professionalism of support interactions.
  3. Develop and implement metrics to track team performance.
  4. Ensure representatives receive necessary training and materials.
  5. Research department problems and develop solutions to improve efficiency.
  6. Mentor and coach team members to achieve personal and career development goals.

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