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Customer Services Specialist
2 months ago
About the Role
SAP is seeking a highly skilled and motivated individual to join our Customer Services & Delivery team as a Technical Quality Manager. This role is a key part of our Premium Engagement business, which provides strategic advisory services to our largest customers.
Key Responsibilities
- Learn and understand the Customer Services & Delivery business as well as specific cloud SAP products
- Conduct job rotations relevant to the intended role with various teams within the business
- Case studies, classroom and self-paced learnings with a mix of technical and soft skill topics
- On the job training with the support of buddies and coaches
- Work on relevant projects that demonstrate your communication and interpersonal skills, as well as a strong work ethic that delivers high quality outcomes
- Demonstrate problem solving, time management, and communication skills through a range of activities done during training and on the job rotations
- Build and maintain relationships with internal and external stakeholders
- Meeting performance requirements at conclusion of each rotation
- Displaying effective communication skills to handle and explain customer situations (to both business end users and SAP technical/ functional consultants)
- Adapt to knowledge on new technologies in a consistently dynamic and changing environment
- Work with partners, customers and internal SAP teams to enforce adoption of Rise with SAP methodology and associated tools like CALM, Signavio, Enable Now, BTP etc. to make the best usage of the investment of end customers
- Be responsible for driving the clean core on BTP, innovation adoption and business transformation at scale for customer
About SAP
SAP is a global leader in enterprise software and software-related services. Our innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. We are a cloud company with two hundred million users and more than one hundred thousand employees worldwide, and we are committed to creating a better and more equitable world.
Our Culture
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. We believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.
Equal Employment Opportunity
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.
