Call Centre Development Lead
2 weeks ago
About Us
At Compare the Market, we're on a mission to simplify the process of making sound financial decisions for Australians. We're a high-growth FinTech company with a passion for delivering exceptional customer experiences.
About the Role
We're seeking a skilled Call Centre Development Lead to join our leadership team. As a key member of our team, you'll be responsible for shaping the future of our leaders, focusing on Team Leaders and Sales Coaches within our health insurance sales call centre.
Your Key Responsibilities
- Develop and implement leadership programs for Team Leaders and Sales Coaches.
- Drive daily success by coaching Team Leaders on managing intraday performance, providing real-time feedback, and addressing performance challenges.
- Train leaders in communication, feedback, and change management techniques.
- Mentor emerging talent for future leadership roles.
- Lead initiatives to foster a positive and engaging team culture.
- Design and deliver training materials and coaching content.
- Monitor and report on development program success, making adjustments based on data and performance outcomes.
What We're Looking For
- Proven experience leading teams in a call centre environment.
- Expertise in developing and managing Team Leaders and Sales Coaches.
- Sales experience, with a track record of driving performance and results.
- Knowledge of health insurance or general insurance is preferred but not essential.
- A passion for leadership development, coaching techniques, and building strong team cultures.
- Excellent communication, presentation, and interpersonal skills.
- Analytical mindset with the ability to measure and report on the success of development initiatives.
Our Benefits
- Vibrant and social community who have annual celebrations, family fun days, and regular events.
- Flexible work arrangements, including the option of one day working from home each week or a 9-day fortnight.
- Additional leave days - 'ME' leave and 'Volunteer Day' leave.
- Study support (up to 50% of tuition fees for relevant courses) and professional membership reimbursement.
- Employee discounts on Car, Home, Travel insurance.
- Income protection insurance provided to support you in the event of non-work-related illness or injury.
- Discounts with a broad range of providers, including gym memberships, accommodation, dental care, and more.
We're an Equal Opportunity Employer, and we encourage all applicants to apply. We acknowledge that we are strengthened by diversity.
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