
Technical Operations Specialist
2 weeks ago
This role offers the opportunity to work behind the scenes with a globally respected organisation supporting an Australian Government operation.
Key Responsibilities:
- Provide IT support and troubleshoot moderately complex delivery systems or network issues.
- Evaluate and coordinate with vendors on hardware or networking problems.
- Assist with configuration management of basic computing delivery systems.
- Ensure documentation is maintained up-to-date and aligned with policies and procedures.
- Respond to service desk tasks and support tickets in a timely, professional manner.
- Ensure IT operations meet industry standards and compliance requirements.
Requirements:
- 3+ years' experience in PC support, specifically Windows 10/11 environments.
- Strong understanding of networked PCs and peripherals.
- Excellent communication and troubleshooting skills.
- Certificate-level IT qualifications (and ideally 4+ years' relevant experience).
- Ability to work independently, take initiative, and follow through.
- NV1 clearance (Australian Citizens only).
- Willingness to travel to remote sites as needed, and occasionally work out-of-hours/on-call.
- Valid driver's license.
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