Performance and Quality Coordinator

4 weeks ago


Brisbane, Queensland, Australia The Busy Group Full time
About the Role

The Performance and Quality Coordinator plays a crucial role in ensuring the organization meets or surpasses Employment Program compliance, performance KPIs, and budget targets. This position supports the Performance and Quality Manager and the Operations Team in achieving these goals.

Key Responsibilities
  • Assist the Performance and Quality Manager in managing customer incidents and complaints, Work for the Dole activity management, and the creation and upkeep of documentation of all required processes.
  • Collate evidence in response to Department and CoAct requests for targeted compliance reviews, and other internal and external Audits.
  • Communicate learnings to relevant areas of the business to ensure required improvements.
What We Offer
  • Competitive salary: Circa $80k + super + NFP salary sacrifice
  • NFP Salary Packaging (up to $15,900 per year) PLUS meal and entertainment card
  • Access to Fitness Passport
  • Paid Parental Leave, Retail Discounts, Annual My BUSY Day Off
  • Career progression and internal opportunities
  • Training and Professional development allowance
  • Employee Assistance Program and Flare Wellbeing App
  • Monthly, FLEXI day off
About BUSY Ability

BUSY Ability is part of The BUSY Group, a not-for-profit organisation presenting over 45 years' experience in its' field. We enable people with a disability and people with a lived experience of the justice system to realise their full potential through participation in meaningful employment.

Requirements
  • In-depth understanding of Disability Employment Services and Workforce Australia Employment Program compliance requirements and Department Documentary Evidence Guidelines
  • Experience with Workforce Australia Work for The Dole program, Activity Management and Progress Payments
  • Excellent organisational, communication and time management skills
  • Strong analytical & problem solving skills
  • Experience in coordinating and conducting internal and external audits
  • Ability to obtain a Blue Card and National Police Check


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