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Medical Office Coordinator

2 months ago


City of Whittlesea, Australia Empire Southwest Full time
About the Role

We are seeking a highly skilled and organized Medical Receptionist to join our team at Empire Southwest. As a key member of our healthcare team, you will be responsible for providing exceptional customer service to our patients, managing the front desk reception, and supporting our healthcare professionals with administrative duties.

Key Responsibilities
  • Patient Greeting and Support: Welcome patients to our medical centre, provide a warm and friendly greeting, and ensure a smooth and efficient experience.
  • Administrative Support: Assist healthcare professionals with administrative tasks, such as scheduling appointments, collecting and entering patient details into our database, and answering telephone calls and enquiries.
  • Front Desk Management: Manage the front desk reception, ensuring a high level of organization and efficiency, and maintaining a clean and professional environment.
  • Communication and Teamwork: Develop strong relationships with our patients, healthcare professionals, and other team members, and work collaboratively to achieve our goals.
Requirements
  • Exceptional Customer Service Skills: Provide a high level of customer service to our patients, responding to their needs and concerns in a professional and courteous manner.
  • Administrative Experience: Possess experience in a medical or administrative setting, with a strong understanding of medical terminology and procedures.
  • Organizational and Time Management Skills: Demonstrate strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
  • Communication and Teamwork: Develop strong relationships with our patients, healthcare professionals, and other team members, and work collaboratively to achieve our goals.
What We Offer
  • Competitive Hourly Rate: Enjoy a competitive hourly rate, reflecting your skills and experience.
  • Employee Benefits: Access to a range of employee benefits, including dental discounts and employee wellbeing programs.
  • Professional Development Opportunities: Participate in ongoing training and development opportunities, helping you to grow and succeed in your career.