Medical Device Support Specialist

2 weeks ago


Saint Leonards, Victoria, Australia Healthcare Professionals Group Full time

Company Overview

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We are a rapidly growing MedTech organisation with global reach, founded by Dental clinicians to provide effective, forward thinking innovations to ensure healthcare professionals can safely and effectively support patients within a clinical environment.

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About the Opportunity

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This is a fantastic opportunity to bring your dynamic energy and excellent communication skills to our organisation where you will have the opportunity to be an integral part of our growth. You will work closely alongside all functions of the business supporting daily operations and being the first point of contact with global customers.

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Job Description

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  • You will communicate daily with customers via email, chat and in person when needed.">
  • You will utilise the inventory control system and order office supplies as needed.">
  • You will effectively liaise with cross-functional teams, both locally and overseas (predominantly sales, marketing, & dispatch).">
  • You will execute order to cash activities for all customer order types.">
  • You will build and maintain relationships with customers, sharing your strong product knowledge to enhance the visibility of the brand.">
  • You will schedule internal client meetings.">
  • You will assist with organisation of events and conferences.">
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Required Skills and Qualifications

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  • You have previous experience in customer service in a medical device or biotechnology environment.">
  • You possess exceptional communication skills, both written and verbal, with internal and external stakeholders.">
  • You have high empathy with the desire to improve the customer experience.">
  • You are a self-starter who can take initiative.">
  • You are agile to pivot and change priorities as needed.">
  • You have strong attention to detail and multi-tasking ability.">
  • You are able to investigate and problem solve.">
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Benefits

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We offer an industry competitive salary range of $60,000 - $65,000+ Super, 5 weeks annual leave and the opportunity to join a growing team passionate about enhancing clinical well-being and patient outcomes.

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Culture

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We pride ourselves on a collaborative work environment where everyone works closely together to contribute to each other's success. If you are looking for a challenging role that offers opportunities for growth and development, please apply now

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About us

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Healthcare Professionals Group recruit all positions, at all levels, into biotechnology, medical devices, pharmaceutical and scientific companies.



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