Transformative Dispute Resolution Specialist

2 weeks ago

Haymarket, New South Wales, Australia beBeeDispute Full time $90,000 - $120,000

Unlock a transformative career adventure in dispute resolution with our esteemed organisation.

A new chapter awaits, one that combines passion and purpose. Imagine embarking on an exciting journey of continuous growth and innovation, where your expertise drives meaningful change.

As a pivotal member of our Dispute Resolution Team, you will play a key role in resolving disputes lodged with External Dispute Resolution Schemes through meticulous case investigation and close collaboration with internal and external stakeholders.

Key responsibilities include overseeing EDR cases across Australia and New Zealand—such as those with AFCA, IFSO, and OAIC—by independently reviewing responses, crafting well-composed written submissions, and actively participating in conciliations.

You will also foster strong relationships with both internal and external stakeholders, including EDR Schemes. You will lead meetings with senior stakeholders to identify risks and ensure complaint insights drive ongoing business improvement.

Additional tasks may be assigned as needed to support continuous improvement and deliver positive outcomes for our customers and the business.

Solid experience in Life Insurance is essential, preferably within disputes; however, claims management and legal backgrounds are also welcome.

Advanced understanding of the Insurance Contracts Act (ICA), relevant regulations, and legislation is crucial, ensuring compliance and customer fairness.

Strong customer service and complaint resolution abilities are vital, focusing on restoring and strengthening customer relationships, and retaining valued customers.

Skilled in conciliation and mediation, with experience preparing clear and effective written submissions to support fair outcomes.

Proven relationship builder, able to collaborate with internal and external stakeholders, including Trustees and External Dispute Resolution Schemes.

Thorough knowledge of ASIC's RG271 and industry codes, such as the Life Insurance Code of Practice, supporting our reputation for integrity and best practice.

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