Small Business Customer Support Specialist

5 days ago

Brisbane, Queensland, Australia beBeeCustomer Full time $94,464 - $122,928
Support Small Business Customers

You can build a career with exceptional growth potential, within a culture of purpose and belonging.

About the Role

As a key account professional, you will support customers via inbound calls with enquiries, account openings and/or processes while balancing team, customer, risk and performance outcomes.

In this role, you will:

  • Respond to incoming calls from customers
  • Complete follow-up tasks that require Outbound calls to customers
  • Deliver exceptional customer experiences
  • Work within a quality driven and compliant environment
  • Manage complaints within required timeframes, policy and procedures
  • Collaborate across channels to meet customer needs
What You'll Bring
  • Previous banking customer service/sales experience (not mandatory)
  • Experience within a contact centre environment or an operational/support role preferred
  • High level computer literacy and navigation skills
  • Experience in delivering high quality customer experience within required timeframes
  • Demonstrated ability to use customer and commercial acumen to enhance overall performance across people, customer, and risk measures
  • Good problem solving and negotiation skills
  • Effective interpersonal and communication skills (written & verbal)
  • Demonstrated ability to work as a supportive team member
  • Committed to self-development and opportunities to increase capability in role
  • Computer literacy and navigation skills
  • Demonstrated ability to work within a compliance environment

We offer a range of benefits and support resources so you can create a healthy work-life balance. Being part of our organization opens a world of exceptional growth opportunities.

Our organization is committed to creating a workplace where people from all backgrounds, identities and beliefs can thrive in an environment of inclusivity and mutual respect. We welcome applications from everyone and invite you to talk to us about any adjustments you may require to our recruitment process or the role itself.

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