Operations Manager

5 days ago


Garden City, Victoria, Australia BARCO Full time

At BARCO, we are seeking a seasoned Operations Manager to lead our team and drive business growth. As a key member of our leadership team, you will be responsible for managing a team of individual contributors and ensuring that agreed targets are met and appropriate qualitative standards are achieved.

The ideal candidate will have a strong background in customer service or depot environment with at least 10 years of experience. They will also possess a bachelor's degree or technical master, or equivalent through experience. A master's degree is a plus.

In this role, you will develop and implement robust processes to ensure a high-quality service is provided to both internal and external customers. You will also prepare related reports for management to monitor costs, revenue, or related metrics.

Key Responsibilities:

  • Manage a team of individual contributors and ensure that agreed targets are met and that appropriate qualitative standards are achieved.
  • Develop and implement robust processes to ensure that a high-quality service is provided to both internal and external customers.
  • Prepare related reports for management to monitor costs, revenue, or related metrics.
  • Conduct analysis administration activities and make recommendations for increased organizational efficiency and effectiveness.
  • Handle escalation of issues from Customers, Sales, Partners, or internal contacts. Organize assistance from other parts of the organization.
  • Interface with Global Technology Services team, Field Services Team, Customer Success Coordination, and Sales to ensure timely settlement of related issues, status updates, and timely forecasts/reporting.
  • Implement staffing and scheduling models to ensure guaranteed coverage to the business.
  • Ensure that regular training and appraisals are provided to staff.
  • Provide regular performance coaching of staff to ensure highest levels of performance for the team.
  • Participate in service-related improvement projects or become specialist in a certain domain.


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