Luxury Fashion Team Lead
1 week ago
Gucci is a global luxury fashion brand known for its high-end clothing, accessories, and footwear. As a Team Manager at Gucci, you will be part of a dynamic team that creates the real fabric of the brand.
Job DescriptionThe role of a Team Manager at Gucci's Perth Store in the CBD involves leading, supervising, and inspiring a dedicated team of Client Advisors to deliver exceptional client experiences through a client-centric approach.
You will contribute to the team by:
- Promoting a positive, collaborative, and professional work environment that fosters trust, integrity, and superior performance standards.
- Conducting regular performance conversations and developing action plans to achieve SMART KPIs.
- Partnering with the Retail Manager and HR department on employee relations issues.
- Supporting the opening and closing of the store as Manager on Duty.
- Leading morning briefings and delivering key business communication and daily objectives.
- Developing a Client Engagement mindset to build long-lasting relationships with clients.
- Utilizing clienteling tools to activate, retain, and grow personal client bases.
- Executing clienteling activities and developing actions to reach clear goals and KPIs.
- Managing and resolving customer issues while delighting and retaining clients.
- Monitoring category performance and proposing action plans to reach targets.
- Partnering with the Merchandising team to grow the business.
To excel in this role, you will need:
- A degree in Business Management or Retail Management (desirable).
- Previous experience as a Department Manager or Senior Client Advisor in a supervisory capacity from the retail or service industry.
- Strong analytical and problem-solving skills.
- Commercial awareness.
- Experience in managing a small team.
- Exceptional written and verbal communication skills.
We offer a competitive salary of $80,000 - $110,000 per annum, depending on your experience and qualifications. This is a great opportunity to join the Gucci adventure and contribute to the development of the business.
Talent development is a managerial principle at Kering, our parent company, and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling work environment.
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