Technical Support Specialist
3 weeks ago
Capgemini is seeking a skilled Service Desk Engineer to join their team. As a Service Desk Engineer, you will be responsible for providing technical software hardware and network problem resolutions to Capgemini customers.
Key Responsibilities- Work under supervision as part of a 5 to 10-person team to provide technical software hardware and network problem resolutions to Capgemini customers.
- Assist with the diagnosis of problems determining and implementing appropriate solutions, guiding and/or communicating resolutions to customers.
You will be working within a varied complex role with many of Capgemini's valued customers working with an accomplished team in a collaborative atmosphere.
Your Skills and Experience- A keen interest in computers and the tech industry.
- Experience in front-facing customer service.
- Experience in IT/tech-support highly regarded but not essential.
- Excellent communication skills both verbal & written.
At Capgemini, we are more than just a business, we are a diverse global collective of strategic and technological experts who are passionate about finding ways technology can help our clients, our people and our communities get the future they want.
We believe in creating a safe, flexible, and inclusive culture where everyone can bring their authentic selves to work, contributing to our inclusive culture and truly belong, and our staff-led community groups are a testament to this commitment.
We are committed to being active allies for everyone.
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