Service Delivery Professional

6 days ago

Melbourne Sydney City Of Brisbane, Australia beBeeProfessional Full time $80,000 - $120,000
Job Title: Service Delivery Manager

Fusion5 empowers organisations to go beyond, delivering connected solutions across business applications, AI, cloud, and security.

Main Responsibilities:
  • Manage service delivery for assigned clients, ensuring smooth operations and satisfaction.
  • Coordinate work orders, projects, and contracts.
  • Maintain effective communication strategies and facilitate regular client meetings.
  • Oversight of incident management, SLA compliance, and reporting activities.
  • Collaborate with internal teams to ensure optimal resource utilisation and delivery outcomes.
  • Identify opportunities for upsells, renewals, and service enhancements.
  • Support business development and promote the Connect programme.

The successful candidate will be a confident communicator, natural collaborator, and service-focused professional who thrives in fast-paced, client-facing environments.

Requirements:
  • Demonstrated experience in managing professional services delivery across multiple clients.
  • A strong grasp of SLAs, KPIs, and service metrics in a commercial setting.
  • Skilled in stakeholder engagement, issue resolution, and continuous improvement.
  • Tertiary qualification in Business, Technology, or a related field.
  • Certifications in ITIL, PMP, or Agile (preferred).
  • Familiarity with PSA tools or project systems.

To excel in this role, you should possess excellent communication and organisational skills, with the ability to work independently and as part of a team. You will be proactive, flexible, and committed to delivering high-quality results.

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