Customer Operations Ambassador

5 days ago


Maroochydore, Queensland, Australia Avis Budget Group Full time

We are seeking a dynamic and customer-focused team member to join our Avis Budget Group team as a Customer Operations Representative. As a key member of our team, you will be responsible for interacting with customers, promoting the Avis Budget Group brand, and ensuring a positive experience for our customers.

About the Role

This is a full-time position that requires open availability to work days, weekends, nights, and holidays. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we encourage you to apply.

Key Responsibilities

  • Interact with customers face-to-face, promoting the Avis Budget Group brand and ensuring a positive experience.
  • Complete rental transactions, contracts, and bookings accurately and efficiently.
  • Clean the interior and exterior of vehicles according to company standards.
  • Inspect vehicles for any damages that occurred during the previous rentals.

What We Offer

  • Hourly pay, loadings, and performance incentives.
  • A wellbeing program including life insurance, discounted health insurance, and superannuation options.
  • Access to Perkbox, with discounts and offers from hundreds of retailers and big brands.
  • Employee discounts on car rental across Avis Budget Group.
  • An Employee Assistance Program (EAP) provided by Converge, offering 24/7 support for mental health and wellbeing.
  • Full training provided to help you achieve your goals and reach your potential.

Requirements

  • A full and valid driver's license.
  • Previous experience in retail, hospitality, customer service, sales, or similar roles.
  • The ability to work in a fast-paced environment while delivering exceptional customer service.
  • The ability to follow procedures and adhere to company guidelines and standards.
  • Comfortable learning and using various computer systems to accurately input rental information.

Our Culture

Avis Budget Group is a performance-driven company that encourages and supports each other to be at our best through leadership, training, tools, and rewards. We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate. We embrace and promote diversity, equity, and inclusion within the company's workforce, consumer base, communities, and supply chain.



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