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Meeting and Events Professional

2 weeks ago


Melbourne, Victoria, Australia beBeeEvents Full time $60,000 - $100,000

Job Title: Conference and Events Coordinator

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The role of the Conference and Events Coordinator is to provide professional, courteous and helpful service to guests ensuring that their expectations are anticipated and exceeded with a primary focus on driving yield.

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This position works closely with internal stakeholders from other hotel departments to ensure events are planned and executed professionally and efficiently.

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We strive to make the day better for ourselves, each other, our group, our customers and communities through empowerment, possibilities and community.

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Responsibilities:

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  • Undertake daily administration activities including correspondence, filing and preparation of quotes and general telephone enquiries.
  • Assist in the coordination of conferences, dinners, weddings, accommodation and private dining restaurant bookings as required.
  • Book, update and/or cancel bookings accurately according to standard operating procedures.
  • Handle calls, book appointments, assist in lead generation and enquiry follow up.
  • Work closely with back of house teams to ensure events are coordinated appropriately and meet or exceed client expectations.
  • Conduct site inspections for clients and third party suppliers as required for event coordination.
  • Maintain the iVvy event management system including details of sales activity, client information and tentative and confirmed bookings.
  • Prepare regular reports as directed by the Conference Sales Manager and adhoc reports where requested.
  • Be a brand ambassador for the hotel and Event Hospitality and Entertainment.
  • Attend all scheduled meetings and participate in training programs.
  • Conduct post event follow up and work closely with clients to secure future business for the hotel and EVT group.
  • Give assistance and support to other departments and/or colleagues when needed.
  • Client focused, providing efficient, friendly and professional service to all guests.