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Meeting and Events Professional
2 weeks ago
Job Title: Conference and Events Coordinator
">The role of the Conference and Events Coordinator is to provide professional, courteous and helpful service to guests ensuring that their expectations are anticipated and exceeded with a primary focus on driving yield.
">This position works closely with internal stakeholders from other hotel departments to ensure events are planned and executed professionally and efficiently.
">We strive to make the day better for ourselves, each other, our group, our customers and communities through empowerment, possibilities and community.
">Responsibilities:
">- Undertake daily administration activities including correspondence, filing and preparation of quotes and general telephone enquiries.
- Assist in the coordination of conferences, dinners, weddings, accommodation and private dining restaurant bookings as required.
- Book, update and/or cancel bookings accurately according to standard operating procedures.
- Handle calls, book appointments, assist in lead generation and enquiry follow up.
- Work closely with back of house teams to ensure events are coordinated appropriately and meet or exceed client expectations.
- Conduct site inspections for clients and third party suppliers as required for event coordination.
- Maintain the iVvy event management system including details of sales activity, client information and tentative and confirmed bookings.
- Prepare regular reports as directed by the Conference Sales Manager and adhoc reports where requested.
- Be a brand ambassador for the hotel and Event Hospitality and Entertainment.
- Attend all scheduled meetings and participate in training programs.
- Conduct post event follow up and work closely with clients to secure future business for the hotel and EVT group.
- Give assistance and support to other departments and/or colleagues when needed.
- Client focused, providing efficient, friendly and professional service to all guests.