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Hearing Healthcare Specialist

3 weeks ago


Perth, Western Australia beBeeCustomerService Full time $72,000 - $96,000

Customer Service Representative

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We are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our predominantly older clientele and helping them manage their hearing health in this diverse client-facing role.

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The ideal candidate will have prior experience in face-to-face customer service and/or administration roles, with a passion for delivering an exceptional client experience. You will possess excellent communication and active listening skills, as well as resilience, self-motivation, and energy.

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Responsibilities include:

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  • Welcoming clients and managing their experience for optimal outcomes">
  • Scheduling and confirming appointments">
  • Providing administrative support to our Clinicians (Audiologists / Audiometrists)">
  • Managing the day-to-day operations of our clinics, including opening and closing procedures">
  • Handling the clinic phone line and shared email inbox">
  • Billing clients accurately and processing a range of payments">
  • Learning and using a variety of software and applications">
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What we offer:

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In return for your hard work and dedication, you will receive:

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  • A competitive salary package including base salary plus monthly performance bonuses">
  • Salary packaging options">
  • Uniform allowance">
  • Paid parental leave">
  • Access to discounts from over 500 retailers via our Employee Enrichment Hub">
  • Generous discounts on Sonova products for you and your family">
  • Online Wellbeing Centre & Employee Assistance Program (EAP)">
  • Access to LinkedIn Learning">
  • Opportunities for growth and development">
  • A values-driven, people-centered culture">
  • Being part of a dynamic, innovative team in the hearing industry">
  • A rewarding role with purpose and meaning">
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