Hospitality Team Lead

1 month ago

Melbourne, Victoria, Australia Chandon Full time
Lead the Way in Hospitality

We are seeking a highly skilled and experienced Hospitality Supervisor to join our team at Chandon. As a key member of our hospitality management team, you will be responsible for leading and coaching staff to deliver exceptional customer service and experiences.

Key Responsibilities:

  • Uphold a standard of excellence in customer service and Cellar Door operations, leading by example to our wider team.
  • Elevate the skills of our Hospitality Attendants by coaching and training the team on skills such as service, sales, dining, and teamwork.
  • Promote a culture of teamwork, positivity, enthusiasm, and excellence.
  • Support the management team with the supervision of staff, costs, and inventory.
  • Ensure the presentation of the Cellar Door and all merchandising and advertising material is to a premium standard.
  • Manage the daily cash reconciliation procedures and ensure that our Cellar Door is secure and upholds the active safety and wellbeing culture of our site.

Requirements:

  • Experience working in a similar role, supervising staff in a premium hospitality venue and fostering a high-performing environment.
  • Strong customer service skills, dining service skills, and sales results.
  • Proven skill in coaching and developing staff and delivering training modules.
  • Operational capability across all functions of a Cellar Door or similar environment.
  • Flexibility to work 5 daytime shifts per week, including weekends and Public Holidays.

What We Offer:

  • A supportive and collaborative management team in a salaried position.
  • Paid leave and bonus target.
  • Wine allocation.

For more information, speak to your Manager.

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