Chief Experience Officer

6 days ago


Brisbane, Queensland, Australia beBeeCustomerService Full time $60,000 - $80,000
Job Description

We are seeking a Customer Service Manager to enhance our customer service experience, lead our support staff, and innovate on how we deliver exceptional customer experiences.

This role involves managing our customer service team, improving and refining our customer service processes, generating sales through our support channels, and maintaining and improving relationships with our trade partners.

Our work environment is casual and friendly, and we strive to make our workplace enjoyable. We offer morning coffee and lunch (most days).

Key Responsibilities
  • Lead and manage our customer service support team
  • Improve and iterate on customer service processes
  • Generate sales through support channels
  • Maintain and improve relationships with trade partners
Requirements
  • High level of computer literacy
Desirable Skills
  • Experience in the travel industry
  • Interest in campervan/motorhome holidays
  • Interest in backpacking and hostel travel
  • High attention to detail
  • Experience implementing software solutions for customer service improvement


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