Guest Experience Expert
2 weeks ago
Marriott Hotels Rooms Controller Job Summary
As a key member of the Marriott Hotels team, we are seeking a skilled Rooms Controller to drive innovation and excellence in our industry. This is an exciting opportunity to join a collaborative team of dynamic professionals who are passionate about delivering exceptional guest experiences.
Key Responsibilities:
- Assign rooms to guests based on their requests and preferences, ensuring a seamless and personalized experience.
- Handle general inquiries with a customer-centric approach, providing unique solutions to every challenge.
- Assist with verifying and adjusting billing for guests, focusing on attention to detail and accuracy.
- Develop in-depth knowledge of the hotel and surrounding area, providing expert recommendations to exceed guest expectations.
- Take guest reservations, perform cash handling and credit card responsibilities, and confirm reservations and cancellations.
- Coordinate check-in and pre-registration procedures for arriving groups, ensuring a smooth and efficient experience.
About You:
- Experience with OPERA property management system or similar.
- Relevant experience in a supervisory role, with a proven track record of success.
- Working rights in Australia.
- Self-motivated, driven, and energized in a fast-paced environment.
About Marriott Hotels:
- Exclusive staff discounts on food and beverage and hotel rooms.
- Flexible working hours and locations, time off to pursue your passion, and paid leave during your birthday month.
- Internationally recognized training programs and unlimited strategic development opportunities.
- Genuine care for associates' physical, emotional, and financial wellbeing.
- Opportunity to receive Employee Referral Incentives.
Why Join Marriott:
At Marriott Hotels, we value equality, diversity, and inclusiveness. We are proud to be part of Marriott International's Premium portfolio, committed to putting people first for 90+ years. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply.
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