Guest Experience Expert

2 weeks ago


Brisbane, Queensland, Australia Marriott Full time

Marriott Hotels Rooms Controller Job Summary

As a key member of the Marriott Hotels team, we are seeking a skilled Rooms Controller to drive innovation and excellence in our industry. This is an exciting opportunity to join a collaborative team of dynamic professionals who are passionate about delivering exceptional guest experiences.

Key Responsibilities:

  • Assign rooms to guests based on their requests and preferences, ensuring a seamless and personalized experience.
  • Handle general inquiries with a customer-centric approach, providing unique solutions to every challenge.
  • Assist with verifying and adjusting billing for guests, focusing on attention to detail and accuracy.
  • Develop in-depth knowledge of the hotel and surrounding area, providing expert recommendations to exceed guest expectations.
  • Take guest reservations, perform cash handling and credit card responsibilities, and confirm reservations and cancellations.
  • Coordinate check-in and pre-registration procedures for arriving groups, ensuring a smooth and efficient experience.

About You:

  • Experience with OPERA property management system or similar.
  • Relevant experience in a supervisory role, with a proven track record of success.
  • Working rights in Australia.
  • Self-motivated, driven, and energized in a fast-paced environment.

About Marriott Hotels:

  • Exclusive staff discounts on food and beverage and hotel rooms.
  • Flexible working hours and locations, time off to pursue your passion, and paid leave during your birthday month.
  • Internationally recognized training programs and unlimited strategic development opportunities.
  • Genuine care for associates' physical, emotional, and financial wellbeing.
  • Opportunity to receive Employee Referral Incentives.

Why Join Marriott:

At Marriott Hotels, we value equality, diversity, and inclusiveness. We are proud to be part of Marriott International's Premium portfolio, committed to putting people first for 90+ years. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply.



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