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Campus Operations Manager
2 months ago
About EDU Corporate Services Pty Limited
EDU Corporate Services Pty Limited is a leading provider of tertiary education services, specializing in Health and Community Services fields of study. We strive to deliver quality education experiences and outcomes, empowering individuals to achieve their career goals.
Our Business
Our business encompasses two main areas:
- Education Services - We provide vocational education and training (VET) and higher education (HE) services to international and domestic students.
- Student Experience - We focus on delivering exceptional student experiences, ensuring a smooth and engaging journey from orientation to graduation.
The Role
The Campus Operations Manager plays a pivotal role in leading a team of Student Experience Advisors to deliver outstanding student experiences. This role involves managing campus operations, ensuring seamless functioning, and enhancing student engagement.
Key Responsibilities
- Lead and support Student Experience Advisors to deliver exceptional student service.
- Manage campus operations, including facilities, equipment, and service providers.
- Ensure student service standards are met and report performance.
- Organize student and staff events in collaboration with relevant teams.
- Implement strategies to enhance student engagement and retention.
- Manage informal complaints and continuous improvement processes.
- Coordinate campus operations, including opening, closing, and event support.
- Conduct performance reviews and support professional development of team members.
Requirements
- Diploma or higher preferred.
- Demonstrated experience in managing CRM tools, preferable (Zendesk or other).
- 2+ years in a higher education or training organization.
- Experience with student services for international students under regulatory frameworks.
- Proficient in databases (e.g., CRM, Student Management Systems, PRISMS) and customer service software (e.g., Zendesk).
- Excellent communication and influencing skills.
- Developing leadership and management skills.
- Positive, energetic attitude and enjoys being around people.
Diversity & Inclusion
We celebrate our diversity and strive to reflect contemporary Australian society in order to better serve our students. We welcome and encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, sexually and gender diverse people, people with lived experience of adversity, and from people of all ages.
