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Digital Solutions Specialist

1 month ago


Sydney, New South Wales, Australia RX Australia Pty Ltd. Company Full time

About the Role

We are seeking a highly skilled Senior Digital Specialist to join our team at RX Australia Pty Ltd. Company. As a key member of our digital team, you will be responsible for delivering innovative digital solutions and strategies across various digital channels and products.

Key Responsibilities

  • Maintain optimum customer experience on event websites and digital products.
  • Collaborate with marketing and event teams to implement best practice digital environments.
  • Ensure digital tools and channels accurately represent core brand values and drive customer satisfaction.
  • Work with the Digital Manager to monetize products and support digital revenue growth.
  • Provide operational support for products and offer customer feedback for enhancements.
  • Communicate product successes within the business, locally and globally.
  • Act as the main point of contact for internal stakeholders in the absence of the Digital Manager.
  • Establish urgency of tasks, prioritize, and multitask under pressure.

Requirements

  • Appropriate IT qualifications, with a tertiary degree in Digital Marketing, IT, or related fields.
  • Minimum 3 years of experience in a digital delivery role, ideally in B2B and B2C industries.
  • Strong proficiency with Adobe Experience Manager (AEM), Google Analytics 4, Google Ads, SEO, Google Search Console, and digital marketing technologies.
  • Knowledge of programming languages such as Visual Basic, HTML, CSS, XML, JavaScript, and SQL.
  • Experience in mobile app development, website usability, design, and accessibility.
  • Sound understanding of exhibitor portal/directory configuration, Salesforce, Eloqua, Intranet, and social media landscapes.
  • First-line support experience (preferably with Service Now or similar ticketing systems).
  • Strong project and time management skills, with the ability to prioritize, multitask, and work independently under pressure.
  • Ability to focus on customer experience in all projects, coupled with excellent communication and influencing skills.
  • Ability to build strong relationships with vendors, customers, and global colleagues.

About RX Australia Pty Ltd. Company

RX is a global leader in events and exhibitions, leveraging industry expertise, data, and technology to build businesses for individuals, communities, and organizations. With a presence in 25 countries across 42 industry sectors, RX hosts approximately 350 events annually. RX is committed to creating an inclusive work environment for all our people. RX empowers businesses to thrive by leveraging data-driven insights and digital solutions. RX is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. For more information, visit www.rxglobal.com.