Expert Integration Services Manager

6 days ago

Melbourne, Victoria, Australia beBeeIntegration Full time $120,000 - $180,000

Job Title: Service Delivery Expert

We are seeking a proactive and customer-focused professional to oversee the end-to-end delivery of Integration services and solutions to a major retail client. As the key liaison between both parties, you will ensure high client satisfaction through consistent communication and service quality.

The role involves managing the delivery of IT services and integrated solutions according to agreed service levels and contracts. You will also be responsible for overseeing incident, problem, change, and release management processes, monitoring and reporting on SLA/KPI adherence, and taking corrective actions as needed.

In this position, you will collaborate with client project managers, solution architects, and technical teams where required to ensure seamless delivery. You will drive continuous service improvements and operational excellence, aligning services and capabilities with the client's specific demands, including peak season readiness, system stability and performance.

You will lead cross-functional delivery and Operations teams, ensuring accountability, performance, and motivation. Facilitate knowledge sharing and promote a culture of service excellence. Identify service risks and proactively implement mitigation plans.

Qualifications:

  • Bachelor's degree in IT, Business, or a related field; ITIL certification preferred.
  • 5+ years of experience in service delivery or program management within an IT or SI environment.
  • Proven experience managing services for retail clients or in a retail technology setting.
  • Strong knowledge of ITSM frameworks (e.g., ITIL), cloud platforms, and enterprise retail systems.
  • Excellent communication, leadership, and stakeholder management skills.

PREFERRED SKILLS:

  • Experience in managing services across multiple Integration Platforms for a retail customer.
  • Familiarity with Azure Cloud and on-prem / cloud based Applications Integrations and Middleware systems.
  • Ability to analyze service data and derive actionable insights.

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