Research Project Coordinator

4 days ago

Brisbane, Queensland, Australia beBeeCoordinator Full time $70,000 - $120,000
Customer Success Team Member

We are seeking a highly motivated and organized individual to join our Customer Success team as a Recruitment & Fulfilment Coordinator.

About the Role

This role involves working closely with our Participant Delivery Lead to ensure research studies get the right participants on time. You will be responsible for approving studies, conducting feasibility checks, monitoring live projects, and stepping in early if something looks at risk.

You will support various brands across different industries, ensuring that their research needs are met efficiently and effectively.

Key Responsibilities
  1. Support and WOW: Be the first point of contact for clients, researchers, and participants, troubleshooting issues quickly and delivering an exceptional experience.
  2. Study Approval: Review new projects, check screeners, incentives, and quotas, and flag any risks or ethical concerns before launch.
  3. Feasibility Checks: Provide fast and accurate answers to 'Can we recruit…?' questions, suggesting alternatives when needed.
  4. Project Monitoring: Keep track of live dashboards, batch campaigns across sources, and rescue lagging studies early.
  5. Social Media Engagement: Use social media platforms to connect with niche audiences, posting, promoting, and experimenting with targeting to support recruitment for hard-to-fill studies.
  6. Participant Care: Ensure participants feel respected and safe at every touchpoint, escalating welfare concerns immediately.
  7. Support Queues: Step into live chat/email when needed, keeping first-response times and customer satisfaction high.
  8. Process Improvement: Update guides, FAQs, and playbooks; document new tools; and share insights to make the next study smoother for everyone.

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