Transport Operations Manager
2 months ago
We are seeking a highly skilled Transport Specialist to join our team at DP World Australia. As a key member of our operations team, you will be responsible for managing the transport operation for our clients using our assets and systems, while maintaining our reputation and brand as a market-leading logistics service provider.
Key Responsibilities- Manage the day-to-day operation of all transport services, ensuring timely and efficient delivery of goods to our clients.
- Identify and mitigate risks associated with transport, ensuring compliance with regulatory requirements and company policies.
- Ensure Container Weight Declarations are recorded for all container movements, maintaining accurate records and reports.
- Maintain excellent working relationships with all key stakeholders, including clients, suppliers, and internal teams.
- Develop and implement Transport Management plans for all regional deliveries, ensuring seamless execution and customer satisfaction.
- Lead by example, identifying areas of improvement and implementing process enhancements to drive efficiency and productivity.
- Investigate new ways and processes to manage day-to-day activities, improving automation and reducing costs.
- Eliminate unrecoverable costs, ensuring optimal resource allocation and utilization.
- Ensure all team members are working towards customer satisfaction targets, providing coaching and support as needed.
- Understand costs for services and look for cost reductions, implementing changes to improve profitability.
- Help the team and transport service providers troubleshoot problems, ensuring prompt resolution and minimal disruption.
- Book and manage transport of all shipments for our clients with appointed service providers, ensuring timely and accurate delivery.
- Maintain and update records of all shipments, providing activity reporting and key dates to clients.
- Request and provide documents and electronic messages to transport providers within the required timeframe, ensuring seamless communication.
- Update the system with delivery and dehire dates, as well as any notes relevant to the operation.
- Manage the client code in our operation system, ensuring accurate and up-to-date information.
- Monitor Customs Clearance and other regulatory releases, ensuring compliance and minimizing delays.
- Provide the highest level of customer service to clients, being responsive, cooperative, and knowledgeable about their business and the global import/export market.
We are looking for a highly skilled and experienced Transport Specialist to join our team. The successful candidate will possess:
- 3-6 years' experience in transport operations or similar roles.
- 1-2 years in customer-facing roles.
- Excellent understanding of the supply chain from an Australian perspective.
- Strong customer service skills and attention to detail.
- Experience managing customer requirements for transportation (import and export shipments).
- Demonstrated ability to work and solve issues independently.
- Cargowise (Wise-Tech) experience and knowledge advantageous.
We require candidates to be able to demonstrate that they are vaccinated against COVID-19.
About DP World AustraliaAt DP World Australia, we value and respect the different perspectives and experiences our people bring to work each day. We aim to increase the diversity of our workforce, leading to a range of different thinking, perspectives, and ideas that create the innovation we need to drive better business results. We aim to have a work environment where everyone feels included and everyone can realise their full potential.
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for our customers and communities we serve globally.
We're rapidly transforming and integrating our businesses - Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
We're reshaping the future by investing in innovation, from intelligent delivery systems to automated warehouse stacking, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer's door.
We make trade flow to change what's possible for everyone.
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