Disability Employment Liaison Officer

2 weeks ago

Australia beBeeEmployer Full time $65,000 - $68,000
Customer Experience Coordinator

We are seeking an experienced coordinator to join our team and provide exceptional customer service.

  • The role is responsible for ensuring a positive first impression while educating the community on the benefits of disability employment through direct promotion, business development and event coordination.

This position involves managing the coordination of day-to-day activities of field-based staff and providing full administrative support.

A typical day includes proactively seeking ways to further enhance the customer experience by liaising with community organizations, other disability services and support programs, allied health providers, medical professionals and educational organizations that could provide supplementary services.

The Coordinator will also be the anchor point on site to support Recruitment Partners, Workforce Partners and Performance and Partnership Leader in service delivery activities.

Additionally, the Coordinator will source employers through distributing targeted marketing material, ensure effective and timely communication with customers and employers, and attend to all facets of office management such as stationery and kitchen orders, and liaison with suppliers.

Key Responsibilities:

  1. Manage and coordinate day-to-day activities of field-based staff.
  2. Provide exceptional customer service and educate the community on the benefits of disability employment.
  3. Liaise with various stakeholders including community organizations, disability services, and support programs.
  4. Support Recruitment Partners, Workforce Partners and Performance and Partnership Leader in service delivery activities.
  5. Sources employers and distribute targeted marketing material.
  6. Ensure effective communication with customers and employers.

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