Global Support Senior Technical Solution Specialist

2 weeks ago


Macquarie Park, Australia UKG Full time

**Company Overview**

UKG is a leading provider of workforce management and human capital management solutions, serving over 80,000 customers across 150 countries.

We are at the forefront of innovation, with a mission to inspire every organization to become a great place to work through our award-winning HR technology.

In this role, you will be part of a talented team that values collaboration, creativity, and a passion for delivering exceptional customer experiences.

**Job Summary**

We are seeking a highly skilled Senior Technical Support Engineer to join our Global Support team. As a key member of our team, you will provide technical expertise and support to customers worldwide, utilizing your in-depth knowledge of UKG ProWFM and related technologies.

**Key Responsibilities**

  • Develop and maintain in-depth product knowledge on UKG ProWFM, including troubleshooting and resolving complex customer issues.
  • Research application questions by setting up scenarios and testing within the application.
  • Analyze customer configurations and think creatively to resolve and/or find alternative solutions.
  • Fully document all activities, interactions, and next steps throughout the lifecycle of a case.
  • Provide technical expertise to conduct performance or functional tests associated with resolving issues regarding UKG applications.

**Required Qualifications**

  • At least 3 years of experience in a Customer Support Center function, with significant related working experience in a WFM and/or HCM environment.
  • Intermediate level of competency in web technologies such as Java/XML, MS IIS, HTML, Oracle or SQL relational database management systems, and SQL scripting.
  • Experience with CRM solutions such as Salesforce, solid operational statistical analytical ability using applications such as Excel, and strong verbal and written English skills.
  • Bachelor's degree or equivalent technical/application support experience.

**What We Offer**

As a valued member of our team, you can expect:

  • A competitive salary of $120,000 - $180,000 per annum, depending on location and experience.
  • A comprehensive benefits package, including wellness programs, tuition reimbursement, and U Choose – a customizable expense reimbursement program.
  • Ongoing training and development opportunities to enhance your skills and career growth.
  • A dynamic and inclusive work environment that values diversity, equity, and inclusion.

**Join Our Team**

At UKG, we are committed to promoting diversity and inclusion in the workplace. If you are passionate about delivering exceptional customer experiences and have a talent for technical problem-solving, we encourage you to apply for this exciting opportunity.



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