Administrative Support Position

15 hours ago


Melbourne, Victoria, Australia beBeeSupport Full time $45 - $97
Administrative Assistant

The primary responsibility of this role is to provide administrative support to the team. This includes answering and attending to telephone enquiries, monitoring and responding to customer service emails, phoning shipments out to agents/consignees/personal effects, liaising with warehouse regarding bond checks, tracking and tracing missing cargo, investigating found cargo, assisting with quarantine inspections/destructions/seizures, setting up rotations and training future customer service staff.

  • Answering and attending to majority telephone enquiries.
  • Monitoring and responding to customer service emails.
  • Phoning shipments out to agents/consignees/personal effects.
  • Liaising with warehouse regarding bond checks.
  • Tracking and tracing missing cargo.
  • Investigating found cargo.
  • Assisting with quarantine inspections/destructions/seizures.
  • Setting up rotations.
  • Training future customer service staff.
Requirements

To be successful in this role, you will need to possess:

  • A current VIC driver's license.
  • Previous experience in an operational environment where SOPs were in place.
  • Intermediate computer skills.
  • Excellent communication skills – verbal and written.
  • High level of customer service skills.
  • Ability to understand and meet Service Level Agreements (SLAs).
  • Excellent team player with a positive attitude.
  • Reliable and trustworthy individual who can work independently.
Benefits

We offer a supportive team environment, permanent part-time hours (minimum 24 per week), full-time opportunities after one year of service, extensive training and support, on-site parking, and a chance to work for a global company.



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