Customer Experience Agent

3 weeks ago

Sunshine Coast, Australia SIXT Australia Full time
{"title": "Customer Experience Agent/Vehicle Detailer", "description": "Job Summary

SIXT Australia is seeking a Casual Customer Experience Agent/Vehicle Detailer to join the team on the Sunshine Coast.

This role involves providing exceptional customer service, creating opportunities to make sales, and ensuring rental vehicles meet our high standards.

Key Responsibilities
  • Communicate with customers face-to-face, over the phone, and via email
  • Open and close rental agreements
  • Sell additional over-the-counter rental products
  • Manage reservations and organize fleet
  • Ensure vehicles are cleaned and presented to the correct standard
  • Inspect and record vehicle damage
  • Deliver vehicles between sites
  • Maintain a clean and safe working area
Requirements
  • Flexibility to work across all Sunshine Coast locations within trading hours, Monday to Sunday, including school holidays, weekends, and public holidays
  • Exceptional customer service skills and/or experience
  • Enthusiastic and driven individual who strives to exceed targets
  • Excellent verbal and written communication skills
  • Strong attention to detail with a good work ethic
  • Experience in vehicle detailing or cleaning (preferred but not essential)
  • Current unrestricted Provisional or Full Driver's Licence
  • Full working rights in Australia
What We Offer
  • $28.69 per hour (award rate) + casual & shift loadings + monthly incentives
  • Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts
  • Complimentary myNRMA membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants, and much more
  • Discounts on NRMA insurance products including car & travel
  • Uniform and staff car parking provided
  • Employee Referral Program where you may be eligible for a $2,000 referral bonus payment

We celebrate and welcome diversity, working together to create an inclusive workplace where our people feel respected, heard, valued, and connected, regardless of background or experience.

", "lang_code": "en"}

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