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Strata Branch Manager

2 months ago

Parramatta, New South Wales, Australia Gough Recruitment AU Full time
About the Role

We are seeking an accomplished Branch Manager to lead our esteemed Strata Company in North West Sydney. This is an exceptional opportunity to drive business growth, lead a talented team, and make a significant impact in the strata management landscape.

Key Responsibilities
  • Identify and capitalize on client service expansion and new business opportunities.
  • Lead, engage, and develop current and future-focused talent through direction, coaching, recognition, ongoing support, and feedback.
  • Deliver objectives and outcomes to achieve our strategic goals.
  • Support organizational change, including instilling a culture of continuous improvement.
  • Ensure and enable a high standard of service through consistent and continually improved client relationship management.
  • Maintain and support all building retention activities.
  • Problem-solve and coach teams to resolve client concerns early and effectively.
  • Deliver on the needs of your portfolio and manage escalated portfolio issues to ensure client satisfaction and retention.
Requirements
  • Proven experience in leading and managing a team.
  • Experience building and maintaining strong long-term client relationships.
  • Understanding of Body Corporate/Strata Legislation and related regulations.
  • Ability to build and maintain effective stakeholder relationships and influence outcomes.
  • Strength in delegation, coaching, and team development.
  • Effective change leadership and communication capability.