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Dispatch Operations Manager
3 weeks ago
This role offers a dynamic leadership opportunity that involves managing dispatch operations with passion and efficiency.
The ideal candidate will lead a team to ensure timely, accurate, and compliant dispatch, meeting customer expectations in a safe, efficient, and high-quality manner.
Key Responsibilities:- Establish a strong safety culture throughout all activities, ensuring compliance and proactive risk management.
- Lead and motivate a team of dispatch operators to achieve high performance and meet daily KPIs.
- Monitor order movements to ensure efficient and timely dispatch of export shipments with accurate and compliant documentation.
- Approve freight invoices promptly and manage freight consumables ordering.
- Collaborate with other departments to address customer inquiries, freight quotes, and coordinate scheduling.
- Enhance team efficiency by maintaining Aussieflex system controls, including managing backorders and undelivered stock.
- Identify logistics procedural gaps and implement corrective actions to mitigate business risks and improve supply chain reliability.
- Conduct regular staff performance reviews, provide constructive feedback, and manage talent development and training pathways.
- Support recruitment, roster management, leave approvals, and timesheet verification for permanent and contingent workers.
- Lead remuneration reviews, calibrations sessions, and year-end HR processes.
- Drive dispatch KPI's, focused on shipment accuracy, yield optimization, and waste reduction.
- Maintain adherence to Quality, Environment, Health and Safety policies: proactively report hazards and incidents to maintain a safe workplace.
- Plan team rostering and rotations based on training and operational requirements.
- Complete dispatch reports and maintain clear communication and records.
- Facilitate conflict resolution and provide technical guidance across departments.
- Participate in operational problem-solving and support quality assurance.
- Ensure dispatch systems comply with policy guidelines and are regularly updated.
- Support continuous improvement initiatives to enhance dispatch processes and team performance.
