Claims Team Manager

2 weeks ago

Kawana Waters, Queensland, Australia Auto & General Full time
{"h1": "Claims Team Manager", "p": "At Auto & General, we're seeking a skilled Claims Team Manager to lead our dedicated Claims Consultants in delivering exceptional customer service while minimizing claims costs. As a key member of our team, you'll be responsible for developing, coaching, and motivating your team to achieve high standards of service and efficiency.

Key Responsibilities:

* Develop and implement effective team strategies to drive customer satisfaction and claims cost reduction
* Coach and mentor Claims Consultants to enhance their skills and competencies
* Prioritize and allocate team portfolios to ensure optimal workload management
* Foster strong relationships with internal and external stakeholders
* Provide technical support and guidance on product, process, and system knowledge
* Conduct performance reviews and contribute to staffing requirements and recruitment

Requirements:

* Proven experience in a team leadership or equivalent role
* Excellent leadership and communication skills
* Ability to analyze and resolve complex problems and conflicts
* Strong focus on customer outcomes and relationships
* Excellent attention to detail and decision-making skills

What We Offer:

* Competitive salary and benefits package
* Opportunities for professional growth and development
* Collaborative and dynamic work environment
* Recognition and reward for high performance

If you're a motivated and results-driven individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Auto & General is an equal opportunities employer and welcomes applications from diverse candidates.

Note: We're not accepting unsolicited resumes from recruitment agencies.
"}

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